ClearSkies iISOC Professional Services

From first deployment to mature operations

Onboarding, enablement and optimization, delivered with the platform.

A platform delivers value only when it is deployed well, tuned to the organization and operated with expertise. These are the programs that close that gap.

9onboarding steps with defined outputs

5enablement formats, ad-hoc to certification

2role-based tracks taught by the product team

1formal go-live sign-off against agreed criteria

The onboarding journey

Time to value is won or lost here

Nine steps, led by a dedicated onboarding manager. Each has defined outputs and feeds the next, so ingestion is compliant from day one and your team is ready by go-live.

Design and connect

Discovery and scoping

Environment, sectors, countries, obligations, log sources and objectives, captured as a plan with milestones, roles and criteria.

ProducesThe onboarding plan

Architecture and deployment planning

Log-source inventory, collector and agent placement, residency and sizing.

ConfiguresThe iCollector deployment

Data-source integration and validation

Endpoint, network, cloud, identity and applications connected, parsed, normalized and validated.

ConfiguresParsing and normalization in iCollector

Tune and configure

Detection tuning and coverage alignment

ATT&CK-aligned content tailored to your countries and sectors, frameworks mapped to rules and reporting, then tuned to cut false positives.

ConfiguresDetection Factory content and framework mapping

AI and workflow configuration

Alert and incident analysis, risk scoring, assignment logic, thresholds and escalation paths, set to your tiers.

ConfiguresRisk scoring and routing in the TDIR Engine

Integration with SOC operations

Ticketing, response automation, communication and reporting tools, plus dashboards and notifications.

ConfiguresResponse automation, reached through the engine

Prove and hand over

Knowledge transfer and enablement

Role-based training for analysts, administrators and managers, with documentation and runbooks.

ConfiguresThe Secure Web Portal and the ServiceModules

Validation and go-live

End-to-end testing of detections, routing, escalation and reporting against the agreed criteria, then a formal sign-off.

ProducesThe signed-off go-live

Hypercare and transition to support

Heightened support with review checkpoints, then handover with a continuous-improvement roadmap.

ProducesThe handover to support

Why nine steps

Each step de-risks the next. Skip architecture planning and you get noisy ingestion. Skip tuning and you get alert fatigue. Skip enablement and you get dependence.

Data handling in every engagement followsClearSkies iISOC Data Sovereignty.

Training and enablement

Built so you stop needing us

Five delivery formats, and two role-based tracks taught by the team that built them.

Ad-hoc

On-demand help for a single gap or walkthrough.

Online with courseware

Self-paced modules and videos, consistent across distributed teams.

Instructor-led

Live expert delivery, virtual or onsite, with hands-on labs.

Certification tracks

Structured paths that validate competency through formal assessment.

Custom formats

Workshops, webinars, train-the-trainer or onsite delivery.

ClearSkies Security Analyst

Mastery of the ClearSkies Secure Web Portal: administer every ServiceModule and native add-on, create users, enable notifications, run the Configuration Wizard and change asset configurations.

Graduates review log and event data, escalate alerts and manage incidents on their own.

ClearSkies Risk Management and Compliance Officer

For the people who monitor risk appetite, evidence obligations and audit the security posture.

Graduates administer the Compliance ServiceModule, audit the incident-management process, and review and act on the cyber-risk exposure report.

Optimization and advisory

Detection quality is not set at go-live, it is sustained

As environments change and log volumes grow, two services keep the platform sharp and aligned to your obligations.

Log and event collection optimization

Good monitoring depends on the right data, no more and no less. The service reviews how your devices are configured, analyzes the data they produce and the platform collects, and recommends changes. The benefits compound across fidelity, performance and cost.

Fidelity: Cleaner signal. Fewer false positives, and assurance that valuable data is produced and collected.
Performance: Less noise. Devices stop sending unnecessary data, removing the hit on the source device.
Cost: Lower load. Unnecessary resource impact on iCollector is removed, keeping ingestion efficient.

Security use-case modeling and adoption

Aligning compliance with business needs and risk priorities is a decisive step toward effective optimization. The service analyzes your regulatory requirements and designs how the platform is configured to meet them, translating obligations into working detection logic.

Use-case design: The use cases to implement, the playbook flows and the correlation of log and event data.
Escalation design: Alert escalation paths to incidents, and the best avenues for notification.
Compliance mapping: Regulatory requirements translated into scenarios and configured as correlation rules.

How it is judged

Optimization on fewer false positives and cleaner coverage. Use-case modeling on obligations turned into running correlation rules. Measured against agreed success criteria, never against effort.

What you get out of it

The same services, two different returns

For your organization

Deployment risk is removed rather than absorbed, ending in a signed-off go-live.
Detection is tuned to your countries, sectors and obligations, not to a default.
Your team runs the platform without calling the vendor for every change.
Fidelity holds as the environment grows, and obligations become working detection logic.

For the service provider

One repeatable journey across every customer, which multi-tenant and white-label operation requires.
Certification tracks build and validate your own analyst bench.
Optimization protects margin by keeping ingestion efficient across every tenant.
Use-case modeling turns each customer's obligations into tier-aligned service work.

Professional Services, in one line

Every engagement ends in something demonstrable

A signed-off go-live, a certified analyst, a cleaner detection set, a compliance-aligned rule base. Measured against agreed criteria, not effort.

Talk to our onboarding team